While Ubisoft's admission of a mistake and the ensuing refund are good ways to rectify the situation, I'm curious when and how Ubisoft mentioned to consumers that the picture above was a mistake and that there were only download codes. The Ubisoft store currently shows the correct information.įor more on the game itself, check out Dan's review. Affected consumers will be able to pick one game of their choice from a selection including Far Cry 4, Assassin's Creed Rogue, The Crew, AC Rogue, Toy Soldiers: War Chest Hall of Fame Edition and Zombi. We are accepting complete refunds from any dissatisfied customers and will be providing a compensation plan of one complimentary digital PC game for consumers that have already purchased the Might and Magic Heroes VII Collector's Edition from the Uplay shop in North America. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. We understand that some customers in North America were not aware the Collector's Edition delivered digital versions of the game and soundtrack. Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector's Edition. Here is the statement from Ubisoft on the situation: There are also posts on the Ubisoft forum by readers who say they did not receive a soundtrack CD and that there was no digital code in its place. Gamers have compiled an imgur detailing how a twitch unboxing of the edition by Ubisoft showed a DVD of the game and other apparent visual evidence. Ubisoft says the mix up was caused by the fact that it mentioned the game was a download while showing an image (above) that referenced a box copy. Gamers who purchased the collector's edition of Might & Magic Heroes VII were disappointed to find a digital download code where they expected a game box to be, among other surprises.

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